Legal
Refund Policy
Last updated: September 2026
Upgrade Report ($14, one-time)
Because the report is generated instantly from your inputs, we refund the full amount within 14 days of purchase if you have not yet created a report with the credit. Once a report has been generated, the product has been delivered in full and is generally non-refundable — but if the report is materially broken (fails to render, wrong data due to our error), email support@your-domain.com (Edit before launch) within 30 days and we will fix it or refund it, your choice.
Credit Guard ($4/mo subscription)
Cancel anytime from the Stripe customer portal (or email us); access continues to the end of the paid period and does not renew after that. If you are charged after canceling, or charged twice in a cycle, we refund the erroneous charge in full. New subscriptions can be refunded within 7 days if you have not generated letters from a ledger entry yet.
How to request
Email support@your-domain.com (Edit before launch) from your account address with the Stripe receipt. Requests are answered within 5 business days; approved refunds are issued to the original payment method via Stripe.
What we cannot refund
Carrier credits, trade-in values, lease charges, or any amounts you paid to third parties. We have no ability to reverse carrier billing and no outcome guarantee — the service prices options; decisions (and their consequences) stay yours.